png air conditioning
overview
Strategem successfully led a comprehensive business transformation initiative for PNG Air-conditioning, a leading provider of air-conditioning solutions. Our approach involved a deep-dive assessment, stakeholder engagement, and strategic planning to drive growth and operational excellence.
Key deliverables
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Performance Assessment: Conducted a thorough assessment of PNG Air-conditioning’s performance across key areas, including customer satisfaction, financials, operations, and people.
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Strategic Roadmap: Developed a tailored strategic roadmap outlining the company’s priorities, initiatives, and expected outcomes.
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Capability Development: Provided coaching and training to enhance staff capabilities and align them with the company’s strategic objectives.
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Growth Strategy: Identified new business lines and market opportunities to drive growth and diversification.
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Technology Implementation: Successfully implemented a new CRM system (HubSpot) to streamline operations, improve customer relationships, and support business growth.
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Operational Excellence: Introduced project management methodologies and accountability frameworks to enhance efficiency, reduce costs, and improve overall performance.
Achievement
The transformation commenced with a brand refresh to enhance market presence. Subsequently, two new trucks were purchased, and HubSpot, a new CRM system, was implemented to track sales and customer engagement. To complement these initiatives, a new operations manager and estimator were added to the team, creating a more robust structure. This strategic approach enabled the company to secure 12 new clients by expanding its service offerings to include sheet metal, parts, and equipment. These advancements laid the foundation for increased profitability and customer satisfaction.